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We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to Support@allecy.com and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel that in time, we’ll process your refund right away.
Not right now, but we’re working on it for our non-custom products for both our US and UK market.
When your item is despatched, we will send you an email with your tracking information. You should receive a tracking number and link to a website where you can track your parcel.
We are aware that tracking isn't working for some of our custom products. If you ordered a custom item and haven't been sent any tracking 7 working days after ordering, let us know and we can help you out.
If you need help send us an email at Support@allecy.com
Although we try to choose trackable services for our orders, things don’t always go according to plan. If your order hasn’t arrived in the estimated delivery time, please get in touch with us via email at Support@allecy.com
For non-custom products, it can take up to a month to arrive, so please be patient. We can only consider an order missing one month after despatch.
We’re working on faster options. Promise.
